Applying to have missing money reimbursed is simple with Money Shield:

1. Are you owed money by an agent who belongs to the Money Shield scheme?
   
   
2. Have you reported the missing money to the police?
   
   
3. Complete our Claim Form. You will also need to provide bank statements showing payment patterns, a copy of your tenancy agreement if you're a tenant or a copy of your terms of business with the agent if you're a landlord.

Leave the rest to us

Claims against Money Shield members are rare as we carry out regular checks however we will reimburse missing funds for all affected landlords and tenants. An applicant can be a landlord, tenant, guarantor or a limited company, partnership or management association.

Scheme Limits

Money Shield will reimburse landlords and tenants who are out of pocket up to £5 million per year with a maximum award of £50,000 per individual claim. Unfortunately, we cannot make payments for any loss arising from war, terrorism, confiscation or nuclear risks.

How to make a claim

To make a claim please complete the CMP claim form. Claims must be submitted within 12 months of our notification that a misappropriation has occurred. We will endeavour to complete claims as quickly as possible but it is not always within our control. Prompt responses from claimants, together with all supporting documentation will assist the process.

If your agent is not listed here but you believe a misappropriation of client funds has occurred, please contact our team: claims@money-shield.co.uk

Download a Claim Form

Email your Claim Form and supporting evidence to: claims@money-shield.co.uk